SGS Brownbag - Claus Rerup, Frankfurt School
Pacing of Attentional Triangulation: The Pearl Jam Concert Accident at Roskilde Festival
Wednesday 12 December 2018 (12h00 - 13h00) - Extranef - 109
Pacing - the rate of speed at which an activity proceeds - is a central concern in management research. We investigate the role of pacing on attentional triangulation, which refers to the intersection of three interdependent dimensions of organizational attention (stability, vividness, and coherence) to identify cues that have the potential of having critical consequences for the organization. We extend prior research on the Attention Based View of the firm (ABV) by shifting the focus from structural determinants of attention, to a focus on pacing. Through an investigation of the crowd safety organization at Roskilde Festival (1971-2010), we trace delays in attentional triangulation during the Pearl Jam concert in 2000, where nine young men died in the crowd, and the changes made to the attentional design of the crowd safety organization after the concert. Our analysis revealed two major findings. First, we expand the ABV from a local phenomenon involving largely senior managers to a distributed phenomenon, and show how coherent attention to early signs of trouble are embedded in patterns of communication. Second, we address how distributed actors through attentional designs can accomplish rapid pacing of attentional triangulation.
Keywords: Attention Based View, distributed attention; pacing; qualitative research