PROCESS MINING-BASED CUSTOMER JOURNEY ANALYTICS
Mr. Gaël BERNARD, holder of a Bachelor's degree in Media Engineering from the University of Applied Sciences and Arts Western Switzerland (Vaud) and a Master’s degree in Information Systems from the University of Lausanne, will have his public thesis defense towards the achievement of the degree of PhD in Information Systems.
Thesis title:
PROCESS MINING-BASED CUSTOMER JOURNEY ANALYTICS
Composition of the thesis committee:
Mr. Kévin HUGUENIN, Assistant Professor, Faculty of Business and Economics, University of Lausanne. Thesis supervisor.
Mr. Periklis ANDRITSOS, Assistant Professor, Faculty of Information, University of Toronto. Thesis co-supervisor.
Mr. Benoît GARBINATO, Professor, Faculty of Business and Economics, University of Lausanne. Internal member.
Mr. Hajo A. REIJERS, Professor, Department of Information and Computing Sciences, Utrecht University. External member.
Mr. Andrea BURATTIN, Associate Professor, Department of Applied Mathematics and Computer Science, Technical University of Denmark. External member.
Ms. Felicitas MORHART, Professor and Vice Dean, Faculty of Business and Economics, University of Lausanne. President.
The session is public. It will take place online, on Zoom.
To attend, please register by July 9th, 2020 through the following link:
https://www.unil.ch/hec-phd/public-thesis-defense-gael-bernard